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Planning for the holidays with greater precision

Tis the season to be cheerful... and cautious


Festive feelings

Consumers are ready to say goodbye to several years of disrupted holidays and embrace the holiday spirit. And when it comes to giving, people aren’t just giving to others. They want to treat themselves too.

The most wonderful time of the year


of consumers are looking forward to the holidays.


of consumers are eager to spend time with friends and loved ones.


of people are planning to treat themselves and others.


Mindfully merry

Consumers are starting early on holiday shopping so that financial strain doesn’t curtail their gift giving. They are planning ahead, getting organized and making strategic choices to spread out spending and avoid out-of-stocks.

Ringing in the season with restraint


of consumers started shopping earlier to spread out the cost of the holidays.


of consumers are shopping as and when promotions and discounts are offered.


of consumers are shopping earlier to ensure they get what they need in time for the holidays.


Unwrapping charity

Consumers’ generosity is burning bright this year. Thoughtful about their own spending, they are also thoughtful about giving to people in need and causes they care about. Younger shoppers are the most likely to increase charitable giving this year.

It’s better to give than to receive


of consumers are aware of those less fortunate and want to be charitable as a result.


of consumers plan to donate to charity this year.


of consumers plan to make non-cash gifts like donating products to a food bank or toys to a charity campaign.


Deck the malls

In-store experiences can draw consumers to do their holiday shopping in store this year. They want the best of both worlds—creative experiences that wow them and convenient experiences that serve their needs with zero hassle.

Wishing for an amazing in-store experience


of consumers say that special promotions can entice them to shop with one retailer over another.


of consumers are pleased to see retailers making self-checkout available in stores.


of consumers say they get gift ideas by browsing websites and using search engines.

Meet the team

Jill Standish

Senior Managing Director – Global Lead, Retail

Lori Zumwinkle

Senior Managing Director – Retail Lead, North America

Robin Sahota

Managing Director & Retail Lead, Canada