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Cybersecurity Representative

Customer Service Associate | Early Career | Full time
Job No. R00323838 | St. Catharines, Ontario
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Cybersecurity Representative – Accenture (St. Catharines, Ontario)

Exciting opportunity with our large AI client!

Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.

We’re offering a $19.23/hr starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.

Why Accenture ?

At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years.
You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.

What sets us apart

  • Competitive starting wage of $19.23/hour and a $2,000 sign-on bonus

  • Rapid career advancement opportunities within 6–12 months

  • Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options

  • Shift premiums for hours worked after 9:00 p.m., seven days a week

  • Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance

  • Annual performance-based salary increases and recognition programs

  • Spacious, technology-enabled workstations and modern collaboration tools

  • Professional development with paid training, coaching, and continuous learning opportunities

  • A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives

Key Responsibilities

Cybersecurity Threat Analysis

  • Review and analyze user-to-model interactions to identify cybersecurity risks, suspicious behavior, and potential malicious activity.

  • Detect and classify activities including phishing attempts, exploit generation, malware-related prompts, and attempts to bypass platform safeguards.

  • Assess both technical content (scripts, code snippets, exploit techniques) and behavioral signals (intent indicators, suspicious phrasing) when evaluating risk.

Trust & Safety Investigation

  • Enforce platform policies through manual review and AI-assisted moderation systems.

  • Investigate and assess reported suspicious activity or policy violations, escalating high-risk cases to appropriate teams.

  • Contribute to platform safety and abuse prevention efforts by accurately identifying and documenting security risks.

Security Classification & Data Labeling

  • Apply Trust & Safety and cybersecurity taxonomies to classify user interactions and threat indicators.

  • Review data across multiple environments, including red-team scenarios, structured safety testing datasets, and real production interactions.

  • Maintain a high level of accuracy and consistency when labeling security signals used to improve AI safety systems.

Basic Qualifications

  • At least 6 months of experience in Cybersecurity.

  • Strong written English communication skills

  • Ability to analyze technical or security-related content

Preferred Qualifications

  • Cybersecurity Certification

  • Familiarity with Generative AI platforms or AI safety concepts

  • Experience reviewing technical content such as code snippets, scripts, or system prompts

  • Strong attention to detail and investigative thinking

  • Ability to quickly learn and apply evolving platform policies

  • Comfortable working in fast-paced operational environments

Join a team dedicated to building safe and responsible AI experiences.
At Accenture, you’ll grow your expertise in risk management, data analysis, and emerging AI technology—while helping ensure a safer digital future for everyone.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.


It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here.

Role Location                                Hourly Salary Range

British Columbia/Ontario               $19.23 to $19.23

#LI-NA-FY25

St. Catharines, Ontario

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.

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