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Workplace Support Analyst
Ontario - Ottawa
Job No. r00310117
Full-time
Job Description
We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
WORK YOU WILL DO:
The Workplace Services Specialist will play a critical role in ensuring the smooth operation, maintenance, and support of endpoint assets and direct client support. This position involves troubleshooting of L3 issues related to Intune, Windows 11, Office 365, and MDM/MEM managed devices. The ideal candidate will have a strong technical background, excellent problem-solving skills, is comfortable interacting with end-users providing direct assistance, and a commitment to delivering high-quality IT services.
Key Responsibilities
- Provide advanced troubleshooting and configuration support for Laptops, Desktops and MDM/MEM Devices using Microsoft Intune and SCCM
- Review, monitor, assess, and configure security, performance, and functionality of laptops and desktops, including antivirus, updates, backups, and encryption.
- Diagnose and resolve hardware and software issues efficiently.
- Provide L3 support for: advanced M365 issues on endpoints, Intune policies, MDM/MEM configurations,
- Own the end-to-end provision process for all user endpoints via Intune, SCCM, and Apple Business Manager
- Coordinate with IT staff and external vendors to ensure the quality and availability of IT services.
- Review and recommend IT policies and procedures to enhance operational efficiency.
- Ensure all devices comply with company security protocols and standards.
- Monitor and resolve identified vulnerabilities to maintain a secure IT environment.
- Must be able to work on site 5 days per week and travel to different locations as needed.
Qualifications
Basic Qualifications:
-
A bachelor's in computer science or related field.
- 1 year or more of operational experience with one or more of the following technologies:
- MS Windows 10/11
- Office 365
- Intune
- Defender
- Active Directory/Entra
- Troubleshoot and resolve technical issues and develop related knowledge documentation
- Excellent customer service and communication skills, both verbal and written
- Must be eligible for Reliability Clearance
- Fluent in English and French
Preferred Qualifications
- Certifications: CompTIA, A+ or MD-102T00-A
- Experience with IT service management tools and frameworks (e.g., ITIL).
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a backfill position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location Hourly Salary Range
British Columbia/Ontario $22.86 to $46.90
