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Workplace Support Specialist
Ontario - Ottawa
Job No. r00310106
Full-time
Job Description
We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
WORK YOU WILL DO:
The Workplace Services Analyst will play a critical role in ensuring the smooth operation, maintenance, and support of endpoint assets and direct client support. This position involves setting up, repairing, and upgrading laptops and desktops, diagnosing and resolving technical issues, basic administration of devices in Intune, and providing end-user support and training. The ideal candidate will have a strong technical background, excellent problem-solving skills, is comfortable interacting with end-users providing direct assistance, and a commitment to delivering high-quality IT services.
Key Responsibilities
- Set up, repair, and upgrade laptops and desktops in compliance with company standards and policies.
- Monitor and maintain the security, performance, and functionality of laptops and desktops, including antivirus, updates, backups, and encryption.
- Diagnose and resolve hardware and software issues efficiently.
- Provide user support and training on Microsoft Windows, Office 365, and other company-approved applications.
- Coordinate with IT staff and external vendors to ensure the quality and availability of IT services.
- Assist in implementing and maintaining IT policies and procedures to enhance operational efficiency.
- Ensure all devices comply with company security protocols and standards.
- Proactively monitor and address potential vulnerabilities to maintain a secure IT environment.
- Familiar with Microsoft Intune policies and basic administrative tasks.
- Must be able to work on site 5 days per week and travel to different locations as needed.
Qualifications
Basic Qualifications:
- A bachelor's in computer engineering or related field.
- 5+ years working with MS Windows 10 /11 and / or Office 365
- 3+ years working with Intune and/or Active Directory
- Working knowledge of laptop and desktop hardware, software, and peripherals
- Ability to troubleshoot and resolve technical issues by following standard procedures or through independent research
- Excellent customer service and communication skills, both verbal and written
- Must be eligible for Reliability Clearance
Preferred Qualifications:
- Certifications: CompTIA A+, AZ-900, MS-900, and/or MD-102
- Experience with IT service management tools and frameworks (e.g., ITIL).
- Fluent in English and French
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a backfill position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location Hourly Salary Range
British Columbia/Ontario $25.41 to $49.45
