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Job Description
We Are:
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: Accenture Song
Our mission within our Design Experience practice is to make people’s lives better and drive sustainable growth for clients by reimagining industries, value propositions, products and services, and operating models. Globally, we are a community of 2,000 designers, strategists and innovative brains working across geographic boards with the same mission. With expertise in human-centered design, growth strategy, business, service, and interaction design, customer and employee experience, organization design, and venturing and incubation, we design holistic experiences that resonate and evolve with its users, supporting brand values across a wide variety of touchpoints.
At Accenture Song, Service & Experience Design are at the heart of our design process. Our service and experience designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences across digital and physical channels.
Join a team that is curious, creative, driven by empathy, and relentless in the pursuit of meaningful and impactful design. Together, we’ll do work that changes the world.
The Work:
As a Junior Service Designer, you will play a pivotal role in shaping how people interact with the products and services we design. You will support interaction design and service design activities across projects, including client workshops, creative brainstorms, and service design definition. This is your opportunity to join a team that creates meaningful impact for our clients and the world by crafting innovative products and services that people love.
Key Responsibilities:
- User-Centered Research: Participate in gathering user needs through research, uncover deep insights, generate innovative concepts, and design how people will interact with the products and services we create.
- Service & Experience Design: Contribute to service and experience design activities, including facilitating client workshops, conducting user interviews, and participating in creative brainstorming sessions.
- End-to-End Design Process: Engage in a user-centered design process that spans all phases of development, from identifying service opportunities to coordinating service delivery implementation.
- Deliverables Creation: Support the creation of Service & Experience design deliverables such as behavioral customer segmentation, experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.
- Workshop Facilitation: Actively participate in client workshops to co-create solutions and drive impactful outcomes.
- Design Advocacy: Be an ambassador for service and human-centered design within Accenture and the broader design community by attending, organizing, and contributing to studio and community events, workshops, and conferences.
Qualifications
Here’s What You’ll Need:
- A relevant completion of a bachelor's degree or diploma showcasing foundational knowledge and training in design research, interaction design, and service design across digital and physical touchpoints.
- At least 6 months of hands-on experience with design tools like Figma, Sketch, or Adobe Creative Cloud, enabling the creation of experience maps, user journeys, service blueprints, interaction models, user flows, and wireframes.
- At least 6 months of collaborative experience in developing experience maps, user journeys, service blueprints, interaction models, process documentation, and workflows.
- Familiarity with rapid prototyping methods, including paper sketching, 3D foam models, and/or digital prototypes.
- A strong curiosity about technology and its impact on design solutions, with a willingness to explore and integrate emerging trends.
- A commitment to broadening your skillset into adjacent specializations while refining mastery of your primary expertise.
- Eligibility for Reliability Clearance Status is required.
- English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Bonus Points If You Have:
- More than 1 year of experience in tools like Microsoft Office, Adobe Creative Suite, Figma, Sketch, InVision, Axure, Confluence, or JIRA.
- Experience working collaboratively with customers and cross-functional team members to deliver impactful solutions.
- Bilingual proficiency in French and English.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here:
Role Location Hourly Salary Range
British Columbia/Ontario $24.45 to $48.49
Locations
Alberta - Calgary, British Columbia - Vancouver, Ontario - Ottawa, Ontario - Toronto, Quebec - Montreal
