Product Design Associate Manager - Bilingual

We Are:

Accenture Song—a new breed of agency that’s all about the experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us at Accenture Song.

Design & Digital Products—a part of Accenture Song—creates value for our clients, their employees, and their customers. We conceptualize, design, and build experiences and services that change the way people work and live. Our team is made up of 300+ employees across the US and Canada. With expertise in service design, experience/product strategy, project management, QA, design thinking, user-experience design/research, and impeccable development for native mobile, web, and embedded systems, we help bring any service or product to life.

You Are:

A noted Senior Experience Design star. You’re a known leader with incredible design knowledge and successful projects under your belt. Your design execution and aesthetic choices elevate the product you are designing. You thrive working in a fast-paced, dynamic environment and relish acting as a mentor to more junior designers. You inspire confidence immediately with clients and are brought in for more challenging or advanced projects to guide and support other designers. You are inspired by innovative web and mobile design and follow the latest design trends. You’re an organized project team player with the ability to streamline amorphous processes and effectively lead the team’s deliverables, responsibilities, and schedule.

The work:

• Offer counsel to clients on a consistent basis and be seen as a part of “their” team.
• Be comfortable leading and providing structure to potentially amorphous or evolving processes.
• Lead and contribute to the team’s deliverables, responsibilities, and schedule while maintaining the integrity of the design process.
• Demonstrate conviction to champion your perspective while successfully collaborating with other points of view.
• Be comfortable working as a solo designer, team member, or team lead.
• Collaborate effectively with remote and onsite team members, including but not limited to designers, researchers, project/product managers, QA, developers, and technical architects.
• Have a Human-Centered Design approach to solving user needs with deep customer empathy.
• Apply design thinking to create world-class digital experiences across multiple platforms and channels by bringing together user needs, business goals, and technical realities.
• Translate concepts into designs that illustrate simplicity despite system complexity.
• Create instant tangibility for the team and the client through storytelling and rapid prototyping methods, ranging from paper sketching to digital prototyping.
• Explain and sell design decisions to clients and stakeholders.
• Work directly with customers, peers, and creative leads to design end-to-end experiences using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of qualitative and quantitative research to uncover insights, learn about user behavior, and verify design concepts.
• Effectively communicate research findings, conceptual ideas, detailed designs, and design rationale both verbally and visually.
• Work closely with development teams to ensure that design specifications are implemented.
• Participate in and contribute to project debriefs, project templates, and design POVs.
• Contribute wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, and other design specification materials.
• Conduct heuristic and functional reviews of other digital experiences.
• Mentor other novice design practitioners.