VP of Content Operations
We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
There will never be a typical day at Accenture Song, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.
Within Song, our Content Operations practice helps clients create, manage, and scale high-volume content ecosystems that power digital experiences across channels. From web content and digital asset production to content supply chains, localization, personalization, and omnichannel execution, we help organizations transform how content is planned, produced, and delivered at scale.
You Are:
The ideal profile is someone who has been a VP of Content Operations and lead and grow our Content Operations offering in Canada. This leader will be responsible for developing the market, driving sales, overseeing delivery excellence, and building a high-performing team across a portfolio of content operations engagements.
This is a senior leadership role requiring a blend of commercial acumen, content operations expertise, people leadership, and delivery excellence. The successful candidate will serve as the market-facing leader for Content Operations, partnering across Accenture’s integrated service teams to bring innovative content solutions to clients.
The ideal candidate has extensive experience leading large-scale content production and content operations organizations, building client relationships, developing go-to-market strategies, and delivering measurable business outcomes.
The Work:
This role reports directly into the Canadian MD for all agency services and serves on their executive council.
Offering & Market Leadership
-
Lead the growth and evolution of Accenture Song's Content Operations offering within the Canadian market.
-
Shape and package Content Operations solutions, assets, and operating models that address client challenges and market opportunities.
-
Act as the market-facing SME and executive spokesperson for Content Operations across clients, teams, and industry forums.
-
Stay ahead of emerging trends in content supply chains, content production, digital asset management, AI-enabled content operations, localization, and personalization.
Business Development & Sales
-
Develop and execute growth strategies that expand Accenture Song's Content Operations business.
-
Build executive-level relationships with clients and identify opportunities to drive new business.
-
Lead solutioning efforts, proposals, deal shaping, and client presentations.
-
Partner with cross-functional teams to develop scalable operating models, commercial structures, and delivery approaches.
-
Create compelling sales narratives that articulate business value, operational efficiency, and experience outcomes.
Delivery Leadership
-
Oversee a portfolio of Content Operations engagements, ensuring delivery excellence and client satisfaction.
-
Provide executive sponsorship and governance across complex client programs.
-
Guide teams in establishing scalable content production models and content supply chain capabilities.
-
Drive operational efficiency, quality standards, financial performance, and continuous improvement across engagements.
-
Support clients through transformation initiatives involving content operating models, production ecosystems, and managed services.
Talent & People Leadership
-
Build, mentor, and grow a diverse team of content operations professionals.
-
Develop capability strategies aligned to market demand and future growth opportunities.
-
Foster a culture of innovation, collaboration, operational excellence, and continuous learning.
-
Lead talent development, coaching, performance management, and succession planning activities.
Here's What You’ll Need
-
10+ years of experience in content operations, digital production, content delivery, or marketing operations within a consulting, agency, managed services, or enterprise environment.
-
Minimum 7+ years in a people leadership role managing large teams and/or multi-disciplinary delivery organizations.
-
Proven experience developing and selling large-scale content operations, managed services, or digital production solutions.
-
Demonstrated success leading client-facing engagements and building executive-level relationships.
-
Experience managing content production ecosystems including web content, digital assets, banners, email, localization, personalization, and omnichannel content delivery.
-
Strong understanding of content operating models, offshore delivery structures, and scaled content production environments.
-
Experience building business cases, pricing models, commercial structures, and financial forecasts.
-
Ability to lead and influence teams across multiple functions, locations, and delivery models.
-
A University Degree is required for this position
-
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.
Bonus Points If You Have
-
Experience leading AI-enabled content operations or content supply chain transformation initiatives.
-
Experience with enterprise content platforms, DAM, CMS, and marketing technology ecosystems.
-
Experience designing and operating global or regional content hubs.
-
Strong understanding of emerging GenAI capabilities within content creation, production, and governance.
What Success Looks Like
-
Growth of Accenture Song's Content Operations business and market presence.
-
Development of long-term client relationships and strategic partnerships.
-
Delivery of profitable, scalable engagements that drive measurable value for clients.
-
Creation of high-performing teams and future Content Operations leaders.
-
Establishment of Accenture Song as a recognized leader in Content Operations transformation and managed services.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $161,050 to $319,300
Toronto, Ontario
Calgary, Alberta
Montreal, Quebec
Ottawa, Ontario
Vancouver, British Columbia
Oportunidades Iguais de Emprego
Todas as decisões de recrutamento e contratação devem ser tomadas sem levar em consideração idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, status de invalidez, condição de veterano, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, status de cidadania ou qualquer outra base protegida por leis federais, estaduais ou locais.
Os candidatos às vagas não serão obrigados a divulgar registros de condenações ou detenções, selados ou eliminados, como parte do processo de contratação. A Accenture está empenhada em fornecer oportunidades voltadas para os veteranos, nossos homens e mulheres de serviço.
Buscamos perfis que estejam alinhados aos valores da empresa, entusiastas em trabalhar em um ambiente colaborativo e dinâmico, com excelência na entrega e inovação presentes em seu dia a dia. Valorizamos competências independentemente de raça, idade, gênero, orientação sexual, credo, deficiência e convicção política. A diversidade das nossas pessoas é o que nos permite cumprir a promessa da tecnologia e da criatividade humana. Reconhecemos as características únicas dos indivíduos, respeitamos as diferenças e investimos em um ambiente cada vez mais inclusivo.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.