The past two years have brought great change to everyday life, and people, as a result, have been compelled to shift their expectations more rapidly and completely than any other time in history. Before the pandemic, who could’ve imagined that QR codes would replace paper menus? Or that picking up online-ordered groceries curbside would become more popular than going into the store?
On top of this customer shift is an ever-growing complexity across the marketing ecosystem that makes exceeding consumer expectations more difficult than ever. There is always a new technology to explore—augmented reality today, and tomorrow, the Metaverse. There is an explosion of channels to manage. There is endless data to analyze. Decades’ worth of digital disarray in marketing organizations keeps accumulating with more channels, touchpoints and tools. And more work for marketers.
To deliver meaningful experiences, brands need to become more relevant and build a foundation for agility moving forward. To harness this opportunity, it’s time to change marketing.