Operational Transformation

Preparing your health organisation for waves of disruption, today and into tomorrow.

Operations transformation (OT) can prepare your business or organisation to deal with expanding markets, increasing global competition, rising customer expectations, advanced technologies, increasing digitisation—every change in the market affects how a company operates and performs, often dramatically.

Frictionless business in healthcare

Whether you're a healthcare consumer, provider or payer, frictionless business has tangible benefits for your everyday dealings in the Australian health system. Getting the right service to the patient from the right channel, at the right time benefits everyone in terms of access, cost, quality and efficiency. In a smooth operating environment, obvious wastage is minimised patients, clinicians and administrators exist in healthy symbiosis.

What we think

Case studies

Learn how a public insurer in Europe overhauled its core IT systems to provide better experiences for everyone. 

Together with Accenture, Renown Health’s Sterling Silver Club loyalty program delivers health, personal, social and lifestyle enhancement activities.

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Healthcare blogs

Our experts weigh in on the latest research & trends to help deliver better consumer engagement and more effective, affordable & efficient healthcare.

Scalable digital health initiatives: How to get there (Part IIa)

Accenture's blog explains three of the six capabilities that all organisations need to survive in the dynamic evolving Health Ecosystem.

Our leaders