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In brief

Driving convergence at the charge point

eMobility accelerated

The new eMobility customer journey

Global EV sales 2022 increased + 60% despite energy crisis – while EV drivers remain disappointed with public charging

EV charging is much harder than ICE refueling

Poor customer experience is felt across the customer journey

One out of five drivers were unable to charge their EV in a public US station – after a long wait for both vehicle and a home station9

Improving the eMobility customer experience

Sanda Tuzlic

Managing Director – eMobility co-lead

Andrea Regalia

Managing Director, Sustainable Mobility Lead, Italy, Central Europe and Greece