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Australia wants electronic health records

Accenture's 2016 consumer survey reveals attitudes on technology


The patient experience is going digital in Australia, and consumers are leading the way by using digital tools, such as wearables and apps, and accessing electronic health records (EHRs) to manage their health.

Explore the full Australia-specific findings of the Accenture 2016 Consumer Survey on Patient Engagement.


Access to electronic health records

The number of patients who know exactly what they can access in their EHRs increased 62 percent over two years, from 21 
percent in 2014 to 34 percent today. However, significantly more consumers are likely to access their EHR to stay informed than to help with making medical decisions (22 percent vs. 5 percent).

Find out who Australian consumers believe should be able to access their EHR.


Benefits outweigh risks

Despite concerns about privacy and some reluctance to share health data, most consumers say the benefits of being able to access medical information electronically outweigh the risks. 

See how many patients believe that benefits outweigh risks.


Increase in wearables

Among those using technology to manage their health, the number of Australian consumers who use mobile apps for managing their health has almost doubled since 2014, from 15 percent to 29 percent today.

See what doctors and consumers believe to be the effects of wearables on patient engagement.


Technology for managing health

Many consumers (63 percent) say technology is important to managing their health. Among consumers who say technology is important, more than one third (38 percent) say it helps them better understand their condition(s) and medication(s).

Learn the reasons why consumers think technology is important to managing health.


Analysis and recommendations

Consumers in Australia are increasingly embracing digital tools, such as EHRs, wearables and apps, to manage their health. Australians see value in EHRs, yet there is an opportunity for physicians to increase the level of transparency and improve communications with patients. Providers that invest in digital tools and develop strategies to adapt to consumers’ expectations will close the gap between what patients demand, and what providers deliver.


Until now, the flow of clinical information has been to the doctor. With digitisation driving a new level of information parity, doctors need to embrace—not resist—the notion of patients having complete access to their records.

Accenture Health practice, Asia Pacific

Video insights

Implications of Accenture 2016 Consumer Survey on Patient Engagement

Accenture's Kip Webb discusses the two main findings from the 2016 Consumer Survey on Patient Engagement and their market implications.

"What you see is we’re setting ourselves up for a collision that I think will have implications on the market."

About the research

Accenture commissioned a seven-country survey of 7,840 consumers ages 18+ to assess their attitudes toward health, the healthcare system, electronic health records, healthcare technology and their healthcare providers’ electronic capabilities. The online survey included consumers across seven countries: Australia (1013), Brazil (1006), England (1009), Norway (800), Saudi Arabia (852), Singapore (935) and the United States (2225). The survey was conducted by Nielsen on behalf of Accenture between November 2015 and January 2016. The analysis provided comparisons by country, sector, age and use. Where relevant, the survey uses select findings from the 2015 Accenture Doctors Survey to compare the doctor and consumer responses.