COVID-19 has created unprecedented uncertainty. We continue to work with our clients to meet their challenges. Explore our COVID-19 client case studies.
Coming together in a crisis
In March 2020, the World Health Organization declared COVID-19 a pandemic. Seemingly overnight, businesses and schools were closing, cities were locking down and personal protective equipment and necessities were in short supply. No one knew what the next day would bring or how this global crisis would impact all of us—physically, emotionally, or financially. Here is our story of what Accenture did to mitigate the effects of the pandemic on our people, clients, partners, shareholders, and communities, how we navigated its challenges, and how we are planning to return to work together, greater than ever.
To support a safe reopening during the COVID-19 pandemic, Northeastern University built a hybrid, flexible (hyflex) learning model, known as “NUflex,” which has left a positive, lasting mark on the student experience and the future of learning. This model was supported by the university’s new Student Hub – a highly personalized and experience-driven platform that gives students an array of digital academic and social tools to stay engaged with their studies, peers and broader university community.
Due to the COVID-19 pandemic and the early 2020 oil crisis, the Texas Workforce Commission (TWC) experienced an unprecedented surge in new unemployment insurance claims–one that overwhelmed the agency’s website and call center. To increase engagement and communication with Texans, TWC worked with Accenture to implement a cloud-based, automated virtual assistant named Larry. To date, Larry has assisted over two million TWC customers and answered over nine million questions.