Salesforce - Senior Manager/Manager

Job Summary:
You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.

Areas of Work: Sales Transformation and Salesforce Business Consultant - SFDC

Roles & Responsibilities: As part of these, you will drive the following
 

• Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Sales Cloud, Marketing Cloud, etc)
• Work with the client and implementation team: for conduct design sessions, require gathering and grooming, give regular working demo’s to all stakeholders, solution design and implementation activities
• Be a member and/or lead the project delivery workstream across phases
• Extensive Salesforce Implementation and Enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant
• Provide best practices direction and implement approach based on Salesforce standards
• Develop innovative, fact-based and achievable strategies and operating models after evaluation of multiple strategic options.
• Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.
• Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.

Professional & Technical Skills:

• Leverage expertise in designing key tools: Apply the 10+ years of expertise in Salesforce, Sales Process, Automation and Reporting.
• Enable Salesforce solution: Apply this to facilitate solution build on SFDC ecosystem (Sales Cloud, L2O, CPQ, etc.)
• Apply key business Analysis skills: Focus on process analysis and designing/redesigning Sales processes with the purpose of resolving process bottlenecks and pain areas
• Hands-on with Salesforce/Sales Cloud – Einstein knowledge Good to Have
• Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements
• Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs
• Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project
• Thorough understanding of Salesforce Framework and integration with internal and external components. Technical implementation experience – not mandatory.
• Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and Salesforce Framework and integration
• Deep dive with Salesforce certification: Certification in one or more these focused solution areas, Sales Cloud, Marketing cloud, Einstein Analytics, Financial Service Cloud, etc.