Order to Cash Operations New Associate-Voice
Designation: Order to Cash Operations New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
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What would you do? The New Associate – Order to Cash is responsible for supporting end-to-end O2C operations including Billing, Accounts Receivable (AR), Cash Applications, and Reconciliations. The role ensures timely and accurate processing of customer transactions, adherence to SLAs, and compliance with internal controls while delivering high-quality service to clients.
What are we looking for? Qualifications: Bachelor - degree with Finance specialization Years of Experience :0 to 1 years
Roles and Responsibilities: •Key Responsibilities Order to Cash Operations • Execute day-to-day Order to Cash (O2C) activities in line with defined processes and service level agreements (SLAs). • Understand end-to-end O2C flow from order booking to cash realization. Billing • Perform accurate and timely invoice generation as per customer contracts and pricing terms. • Validate billing data, resolve billing discrepancies, and coordinate with upstream/downstream teams. • Ensure compliance with client-specific billing guidelines and tax requirements. Accounts Receivable (AR) • Maintain customer accounts and monitor open receivables and aging. • Support AR activities including posting, adjustments, credit/debit notes, and write-offs as per policy. • Assist in reducing Days Sales Outstanding (DSO) by following standard AR processes. Cash Applications • Apply customer payments accurately against open invoices using remittance advice. • Handle lockbox, bank transfers, and electronic payments. • Identify and resolve unapplied and unidentified cash in a timely manner. Reconciliations • Perform bank, cash, and AR reconciliations to ensure ledger accuracy. • Investigate and resolve reconciliation differences and mismatches. • Support period-end and month-end close activities. Key Skills & Competencies • Strong attention to detail and analytical skills • Ability to work independently with limited supervision • Effective communication with internal teams and clients • Time management and SLA-driven mindset • Willingness to support 24×7 rotational shift operations as required • Complete Work from office
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