Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate, and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Accenture Technology helps companies implement Service Management strategies to accelerate change and get to value faster across the human, technology, and business dimensions of their enterprise simultaneously. We break down a complex service management journey into three simple steps – migrate, accelerate, grow and innovate

Job Description:

As the Practice Lead, you will work with our clients in advising Service Management and ServiceNow options and possibilities to support all IT and non-IT services. You will also be accountable for the formulation of the overall strategy for the South African Practice as underpinned by the Global Accenture Strategy for Service Management and ServiceNow.

In your capacity as Senior Manager you are expected to build the capability in alignment to the sales, revenue and profitability targets and ensure adequate skills and resource strategies are defined and implemented to support the relevant business targets.

You will be working, and mostly leading global teams assisting our clients to define a business case, strategy or implementing platform-based solutions and services to realize their goals.

As Service Management and ServiceNow covers a broad spectrum of components and applications, you will work in and lead a variety of projects, helping clients to modernize processes that could be in employee, customer experience or completely new application development domains.

You will be involved in implementations and introduction of Service Management and ServiceNow to new and existing clients.

Besides projects, together with the Global Service Management and ServiceNow teams you will be working on interesting proposals and sales activities in shaping both Service Management and ServiceNow deals. You’ll be giving demonstrations of the tool and presentations on the capabilities.

While working at Accenture, you will work with ambitious and talented colleagues from all over the world. Through the trusted relationships you build, you help our clients develop essential capabilities such as Service Integration, Service Automation, Multi-Speed IT operating models, to get the best out of the increasingly complex IT ecosystem clients are operating.

Therefore, we are looking for additions to the team that share the goal to deliver the most value and to make our clients successful


Here's what you need:

  • Minimum of 5 years’ Service Management and Service Management tooling experience, preferably ServiceNow.
  • Minimum of 5 years of Project Management experience serving as a team lead and/or delivery lead.
  • Bachelor's degree or equivalent (minimum 12 years) work experience.
  • Minimum of 4 years of professional experience in 3 of the following areas:
  • Capability building
  • Performance management
  • Business relationship management
  • Sales and Marketing

Bonus Points if:

  • MBA or other advanced degree
  • PMP certification
  • Previous consulting or client service delivery experience.
  • ITIL Expert Certification
  • ServiceNow Certifications.
  • Personnel Development Experience (hiring, resource planning, performance feedback, etc.)

Professional Skills:

  • Excellent communication skills (both written and oral)
  • Strong interpersonal skills
  • Ability to be flexible and work analytically in a problem-solving environment
  • Attention to detail
  • Strong organizational and multi-tasking skills
  • Strong analytical skills and thought processes

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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