Perspectives
Perspectives
How We Help
Capabilities
Case Studies
Retail Leaders

Our vision—Adaptive retail

Adaptive retail is the new imperative for retailers. With global disruption, external pressures and responsibilities, retailers need to be able to adapt—fast. Adapting means evolving, and evolution is how to stay resilient.

Retailers need to adapt across three elements:

Adapt to new climates—including social, economic, and environmental. Adapt to new expectations—from employees, consumers, and investors. Adapt to new ways of working—with technology, competitors, and partners.

Today's retail is never outright simple. Tomorrow’s retail is always in business.

Watch the video to learn more.

View Transcript

Perspectives

Let's stay together—customer engagement in retail

Let's stay together—customer engagement in retail

How retailers can drive retention among their new and existing digital customers for the long term.

READ MORE
Cloud—the retail essential

Cloud—the retail essential

Learn how cloud can enable an adaptive retail business that can change, innovate and grow.

READ MORE
Seize the moment—Responsible and resilient retail

Seize the moment—Responsible and resilient retail

Adopting environmental, social and governance (ESG) practices will allow retailers to thrive again.

READ MORE
View All

How we help

Retail Digital Transformation

Transform your shopping experience across digital channels and stores, so consumers can shop with you anywhere and at any time.

Retail Store of the Future

Reset your store footprint and formats to deliver services and experiences that meet evolving consumer expectations.

Retail Supply Chain

Futureproof your supply chain to strategically meet shifting consumer preferences, including last mile and sustainable delivery.

Retail Workforce Reimagined

Redefine the future of work to skill and scale a future-ready retail frontline and corporate workforce.

Retail IT Modernization

Futureproof your technology and develop ecosystem partnerships to enable consumer experiences with speed and agility.

View All

Capabilities

Retail Applied Intelligence

Put your most loyal customers at the center of your business—from the products you sell to the design of your supply chain.

Merchant Reimagined

The role 'retail merchant' is being reinvented through automation to provide predictive insights.

VIEW ALL

Case studies

Intermarché harnesses data to deliver purpose

Intermarché harnesses data to deliver purpose

Grocer Intermarché, Microsoft and Accenture collaborated on an organization-wide data transformation.

READ MORE
Alepa Block Wish: Your wish, our command

Alepa Block Wish: Your wish, our command

Grocer Alepa launches innovative chatbot Block Wish to increase customer choice and convenience.

READ MORE
H&M Foundation: Creating fashion with purpose

H&M Foundation: Creating fashion with purpose

The H&M Foundation is accelerating sustainable fashion with the Global Change Award.

READ MORE
View All
VIEW MORE CASE STUDIES

Adaptive retail at H&M

To support the new Accenture purpose, CEO Julie Sweet recently launched our brand campaign—Let there be change—an inspiration to our people and clients to embrace change for the benefit of all. We believe today’s rapid acceleration to digital presents us with an opportunity to create a better future, and our strategy is to embed responsible business into our services for our clients as well as to operate Accenture as a responsible business.

Global fashion retailer H&M is one of our clients that we are helping to continue its journey as a responsible business. 

H&M delivers fashion in a sustainable way, and is green even within IT. Its online ecommerce solution that is built and run by Accenture, was yesterday running H&M’s own data centers and already sourcing only green energy, and tomorrow will use wind power on Azure cloud. Thanks to cloud transformation features such as auto-scaling it will use even less energy—essentially, it’s a sustainable green cloud.

What we think

VIEW MORE ARTICLES

Meet the women transforming Retail

Accenture and Springboard Enterprises celebrate women disrupting Retail with groundbreaking technological innovations that will change the way consumers shop and interact with brands.

READ MORE

Retail leaders

filter result

Jill Standish

Senior Managing Director – Global Lead, Retail​

LinkedIn

Brooks Kitchel

Senior Managing Director – Accenture Strategy, Retail

LinkedIn

Gautham Reddy

Managing Director & Global Retail Technology Lead

LinkedIn

Elizabeth Marrion

Managing Director & Global Retail Cloud Lead

LinkedIn

Lori Zumwinkle

Managing Director & Retail Lead, North America

LinkedIn

Laurent Thoumine

Managing Director & Retail Lead, Europe

LinkedIn

Rajat Agarwal

Managing Director – Consumer Goods and Retail, Industry Lead, Growth Markets

LinkedIn
View All
View More
Contact Us

Retail news

VIEW MORE NEWS

Jill Standish of Accenture: The future of retail in the post pandemic world

Authority Magazine interviews Jill Standish on rebuilding retail, strengthening sustainability practices and the importance of inclusion and diversity.

READ MORE

Accenture and Best Buy collaborate to accelerate technology innovation

Best Buy Co. Inc. is teaming with Accenture to advance the retailer’s technology strategy and to add diverse talent to its digital and technology team.

READ MORE

Most U.S. shoppers want retailers to close on thanksgiving day, Accenture survey reveals

As the retail industry gears up for peak trading, consumers are focusing on their own health and safety as well as the well-being of retail employees.

READ MORE
VIEW MORE NEWS
Subscription Center
Stay in the Know with Our Newsletter Stay in the Know with Our Newsletter
Subscribe