INDUSTRY
Retail consulting
How can retailers deliver their purpose and remain profitable? Responsible Retail—good for consumers, employees, partners, investors and our planet.
WE’RE @ WORLD ECONOMIC FORUM 2020 | JAN 21-24 | DAVOS
When the world is a stakeholder, how you grow matters.
Responsible retail is the new imperative
Having a purpose is only the beginning. What retailers do now matters more than what they say. Consumers are searching for meaning and authenticity, and want to shop with retailers that execute on their purpose responsibly in all that they do.
Responsibility to all stakeholders is at the heart of responsible retail. This includes consumers, employees, partners and investors, as well as a new stakeholder that is more important than ever—our planet.
Retailers need to build trust with consumers, invest in employees, share common values with partners and grow profitably for investors, while acting with a sustainable mindset for our planet.
Retailers that serve these stakeholders by turning their purpose into performance will gain the competitive edge. Let the evolution begin.
What we do
As retail evolves, brands must find ways to create meaningful customer experiences. Enter Accenture Retail Solutions—helping brands win customers—providing services like retail industry consulting—and giving them the edge to thrive.
Data & analytics
Know who your most profitable customers are and build your business around them.
Customer engagement
Unique experiences connect consumers to your brand. We help you empower your workforce with digital tools to understand the customers they're serving.
Modernize your technology
Give your IT landscape a makeover, while speeding up investments in new, value-adding digital capabilities, allowing tech to transform your business.
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Capabilities
We can transform your business through technology, giving you a competitive advantage amid the disruption.
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Case studies
Next-generation technologies allow the retailer to target customers with purpose at an innovative pop-up experience.
The H&M Foundation is accelerating sustainable fashion with the Global Change Award.
The Council of Fashion Designers of America (CFDA) and Accenture helped designers use new technologies to better connect with consumers.
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What we think
Becoming a responsible retailer is an enterprise-wide commitment—strong leadership, collaboration and excellent communication are all essential.
Many retailers agree AI continues to transform the industry—eighty-six percent are experimenting to forge new growth.
In an era of responsible retail, companies need to operate ethically and fairly to customers, workforce, stakeholders and planet.
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