Job Description

PURPOSE OF JOB:

Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems. Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.


MAIN ACTIVITIES / TASKS:

Update and maintain various systems/tools per standard process documentation which may include: 
Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially) 
Audit own data entry for accuracy and make required corrections 
Conduct data verification 
Respond to various requests for information, as needed. Escalate to supervisor as appropriate 
File, archive and retrieve documents (paper-based and electronic) using filing standards 
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and                punctuation 
Respond to information requests by searching, summarizing research results and compiling in requested format 
May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on                operation procedures and policies 
Follow established policies, procedures and methods 
May serve as technical and functional resource or super users to other team members 
Participate in process improvement initiatives or special projects as assigned • Meet established goals and objectives 
Become a subject matter expert for complex processes 
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis 
Assist in audit preparation and proceedings for both internal and external auditors 
Apply knowledge on processes and related systems
Become a subject matter expert for complex processes 
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis 
Update and maintain various systems/tools per standard process documentation which may include: 
May coordinate the work of a small team in areas of high-volume transaction processing and/or the training/education of new and/or more junior team members on              operation procedures and policies 
May serve as technical and functional resource or super-user to other team members 
Perform data entry and research
Execute transactions with minimal direction, enter data and retrieve information from group-specific system (all new hires might require some direction initially) 
Respond to information requests by searching, summarizing research results and compiling in requested format; escalate to supervisor as appropriate 
File, archive and retrieve documents (paper-based and electronic) using filing standards 
Produce standard correspondence by following existing templates, adhering to client formatting and quality standards; proof read and edit work for syntax, grammar              and punctuation 
Conduct data verification; audit own data entry for accuracy and make required corrections; assist in audit preparation and proceedings for both internal and external            auditors


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Qualifications

COMPETENCIES AND EXPERIENCE:

Customer Interaction Handling
Operational Excellence – attention to detail 
Analytical & Critical Thinking

EDUCATION:

Matric

CONTRACT TYPE:

PPT
Scheduled as per business needs – any 5 days on and any 2 days off per week
Can be scheduled weekends and public holidays
Shifts are scheduled between 8am and 7pm daily

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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