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IT Customer Service Representative

Job Location: Pretoria

Regional Description: South Africa

Job Number: 00526265

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- Job description

Purpose of the Job:

 

·       Provide 1st tier general user support on Inventory Management, Asset Management and Procurement to payment processes and functionality on the LOGIS system.

 

Main Responsibilities/Tasks:

 

·       Record all calls from end-users and project members via official channels;

·       Facilitate all communication (inbound and outbound) i.e. notification letters, system related messages, user satisfaction surveys, user enquiries and status calls;

·       Provide system support and resolve first tier calls;

·       Maintain system access control;

·       Record and transfer calls to specialist or other relevant team members if first tier cannot resolve immediately or if investigation is required;

·       Re-route all calls meant for other transversal service/help desks via official channels;

·       Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries;

·       Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner; and

·       Ensure proper documentation, notification, escalation, tracking and follow-up of all incidents. 

 

Other Features of the Job (e.g., location, traveling, shift hours, etc.):

¨     Professionalism

¨     Open plan office

¨     Overtime when required

 

.

Education, Qualifications, Experience Necessary:

¨     3 year tertiary qualification.

¨     Minimum 2 years working experience

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