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Popis pracovnej pozície



IT Support Agent with German

Miesto výkonu práce: Bratislava

Regional Description: Slovakia

Číslo pracovnej pozície: 00380257

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- Popis pracovnej pozície

Accenture Technology Solutions is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you could have the opportunity to be part of a truly global organization of smart, technically-minded people and work with dynamic clients in countries all over the world.

Accenture Technology Solutions employs technology enthusiasts who focus on application development, systems administration work, and software maintenance providing practical programming and technology implementation for business.

 

What will be your responsibility?

 

Support the customers by analysing technical issues including problems in application functionalities and participate in investigation and resolution of problems.

 

  • Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries.

  • To answer incoming calls in the required time

  • Distribution and management of incidents to other support level groups

  • Resolution of simple and medium IT incidents

  • Providing IT services, user training and support to end users

What are we looking for? 

  • Advanced in German and English language

  • Broad understanding of MS Office skills (Excel, Word, PowerPoint)

  • Understand customer requirements and translate them into a technical reality

  • Very good problem solving skills

  • Excellent communication, interpersonal and troubleshooting skills

     

    What do we offer? 

  • Interesting and exciting work

  • Big and prestigious companies, including 94 of Fortune Global 100, as your clients

  • Smart colleagues and informal culture

  • Motivating salary and benefit package

  • Various and highly valued practical experiences

  • Wide range of leading-edge trainings (we offer around 80 percent more training hours than our competitors)

  • Unique company culture based on respect to individual and formed by code of ethics

  • Regular promotion process based on a transparent assessment of your performance

  • Career counsellor who will guide you to develop and direct you professional career

  • Opportunity to help the community via various volunteering activities or get support for your non-profit projects via our annual Employee Grant Program

  • Lot of fun at various social and sporting events

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