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Popis pracovnej pozície



Support Agent with German language

Miesto výkonu práce: Bratislava

Číslo pracovnej pozície: 00380257

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- Popis pracovnej pozície

Accenture Technology Solutions is a wholly-owned subsidiary of Accenture that employs technology enthusiasts who focus on application development, systems administration work, and software maintenance providing practical programming and technology implementation for business
 
What will be your responsibility?
Support the customers by analyzing technical issues including problems in application functionalities and participate in investigation and resolution of problems.
  • Handle all incoming helpdesk calls from the Client business, being the prime contact for customer enquiries. Use Support Works for call management providing users with estimated resolution timescales and escalate issues that cannot be resolved in line with defined procedures.
  • To answer incoming calls in the required time
  • Distribution and management of incidents to other support level groups
  • Resolution of simple and medium IT incidents
  • Providing IT services, user training and support to end users
What are we looking for?
  • University Graduate
  • Advanced in German and English language
  • Broad understanding of MS Office skills (Excel, Word, PowerPoint)           
  • Understand customer requirements and translate them into a technical reality that is extendable  and maintainable
  • Not afraid of learning new, market demanded (and valued) technologies and products
  • Excellent communication, interpersonal and troubleshooting skills
  • Very good problem solving skills
  • Ability to work effectively in a team environment


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