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Popis pracovnej pozície



Client Support with German language

Miesto výkonu práce: Bratislava

Číslo pracovnej pozície: 00323153

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- Popis pracovnej pozície

Objectives of Role

 

• Handle all incoming calls and emails from the client business and suppliers of a procurement or accounts payable system nature, being the prime contact for customer enquiries

 • To be ready to answer to the client or supplier´s requirements in the professional manner by demonstrating and using of professional knowledge

 • To create and maintain partnerships between customer service and external as well as internal customers in order to keep stable customer base

 • Proactively initiate follow-up calls

 • Solves problems largely by precedent with referral to detailed instructions/procedures

 • To ensure the continuous improvement of response time to complaints and queries

 • To have full scale knowledge and to be able recommend the most appropriate solution for the customer and answer customer questions regarding our services

Requirements:

 

• Fluent German - written and spoken

• Good interpersonal skills – professional and courteous

• Ability to work under pressure, and deal with difficult vendors

• Very good communication skills, both verbal and written

• Very good problem solving skills

• Ability to work effectively in a team environment



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