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Improving healthcare experience with technologies

January 27, 2022

X-MINUTE READ

In brief

Health and Life Sciences Experience Survey 2021

Did interest in digital technology come, then go?

46%

have not used any digital technologies to manage their health in the past year.

28%

used wearable technology.

17%

used Electronic health records.

15%

used Mobile phone/tablet applications.

13%

used Social media and online support communities/resources.

9%

used Virtual consultation with a medical provider.

The potential for digital uptake is high

73%

considered the right to approve the collection and usage of personal health information (PHI) for any purpose beyond treatment (Global at 63%).

71%

considered data privacy and security needs (Global at 59%).

Trust across the health ecosystem varies, hindering effective care

People want to receive emotional support

61%

said a medical provider who explains their condition and treatment clearly is important for a positive experience.

39%

said a medical provider who listens, understands their needs, and provides emotional support is important.

Humanizing healthcare in digital age

About the Authors

Asad Khan

Managing Director – Technology, Health & Public Service Lead, Southeast Asia


Denise Lin

Managing Director – Consulting, Health & Public Service, Southeast Asia


Vikram Somanathan

Managing Director – Technology, Health & Public Service Lead, Southeast Asia


Steven Pang

Managing Director – Life Science Lead, Southeast Asia​


SELEN KARACA-GRIFFIN

Senior Principal – Global Life Sciences Research Lead


DANIEL OWCZARSKI

Global Health Research Lead


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