COVID-19: Outmaneuver uncertainty

Responding to the COVID-19 pandemic has underscored the need for leaders to accelerate the adoption of agile ways of working and value chain transformation to help outmaneuver uncertainty.

BPS: Reinventing BPO with Intelligent Operations

New ways to operate

In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

An operating model that harnesses new and innovative technologies including artificial intelligence, distributed ledger technology and quantum computing to continually push the boundaries of today’s processes and business models.

Accenture Operations makes this possible through our human-machine operating engine – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

BPO services

With more than 140,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.

Case studies

European insurer taps into analytics, automation and expert talent to boost customer satisfaction.

Automation, analytics and top talent help cut operating costs by 26%— freeing up resources to reinvest.

Helping a leading telecoms manufacturer transform its warranty and spare parts operations.

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What we think

Awards & recognition

Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.

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Insights from our Intelligent Operations Blog

Lessons in resilience from an essential retailer

How a North American retailer evolved its supply chain operations from business as usual to rapid response during the COVID-19 crisis.

Everest group’s financial crime and compliance report

The more sophisticated white-collar crime becomes, the more elaborate the regulations get. It makes complying fully with the law quite a challenge.


Accenture to acquire N3

N3 is an investment in helping our B2B clients with their growth agendas.

Accenture acquires Yesler Inc.

The acquisition expands Accenture’s B2B marketing capabilities and accelerates our ability to help clients activate and run the best customer experiences.