The CHRO as a growth executive
That’s the possible premium on top-line productivity-the ultimate driver of profitability and growth-that companies stand to gain if they unlock the power of data, tech and people.
of CEOs say the CHRO should play a central role in driving long-term profitable growth.
of CHROs have both the profile and the conditions they need to act as High-Res CHROs.
Companies that are focused on leveraging the full potential of data, technology and people are operating in the top quartile of their respective industries.
With unprecedented access to data, enabled by cloud solutions, executives are discovering powerful ways to lead change within the organization and beyond.
Who is at the center of these forces? Chief Human Resources Officers (CHROs). With their skills and enterprise-wide impact, a new type of CHRO is stepping up to lead their C-suite peers in connecting data, technology and people—and cultivating collaboration.
Vital to creating the digital enterprise, they are bringing business growth and exceptional human experiences into higher resolution. These "High-Res" CHROs are driving continuous reinvention by finding new streams of value in every corner of the organization.
You need to look at your CHRO as being a business leader who’s driving your growth and reinvention. And you need to empower them to follow through on that mandate.
JULIE SWEET / Accenture Chair & CEO
Compared to other CHROs, High-Res CHROs are more likely to be at the top level of proficiency across six critical skills measured in our research: systems thinking, financial acumen, leadership, technology and data, strategic talent development and business acumen.
High-Res CHROs are four times more likely to have strong relationships of mutual influence across the entire C-suite, starting with the CEO and particularly with the CFO, CTO and COO. They also build networks externally across organizations and industries to influence broader change beyond their companies. The resulting collaborations enable innovation to build competitive advantage.
Even if CHROs have the right skills and connections, we’ve found that 55% lack the conditions to affect business growth. How can companies create the optimal environment for High-Res CHROs?
Talent is a key force for change and competitive differentiation. All C-suite leaders (not just the CHRO) must ask a simple question—Are people Net Better Off working here?—and take personal accountability for the answer.
Enable boundaryless collaboration, powered by data
Reinvention can only happen when leaders break free of their silos. CEOs must position CHROs as central to the decisions that impact P&L and shape long-term profitable growth. This requires involving them in areas outside the typical HR purview, such as capital allocation and product innovation, alongside their core remit to access and create talent and unlock people’s potential.
Our research shows that High-Res CHROs are accelerating growth by accessing and creating talent in innovative ways, connecting new dimensions of data, tech and people to unlock people's potential, and leading reinvention beyond the HR function. Every C-suite leader should be talking about how to tap into and empower the CHRO as a growth executive. Consider these four questions:
Future success requires reinvention today. It all starts with connecting data, technology and people—but it takes the right skills and environment for those connections to truly matter, both within the company and beyond. Reaching the top 5% requires bold leadership—not only from a High-Res CHRO, but from each member of the C-suite. Every executive must be a growth executive.