Retail consulting

Reset responsibly to drive profitable growth.

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A new reality for the near future of retailing

Loyalty and customer experience in Nordic grocery retail

It’s time for a new culture, one that continuously resets. With the right strategy, data, and level of agility, every retailer can reset, build back better, and grow. Along with purpose-led commitments to environment, social and governance (ESG) principles and modern digital technology, such as cloud, retailers need to focus on five imperatives for growth—digital, fulfillment, sourcing, talent and data. This is retail’s moment of truth.

The imperative is to reset the business responsibly, and then have the agility to keep resetting to find profitable growth in an ever changing and challenging world.


WWD Voices: Retail's responsible reset podcast

Retail leaders discuss the changing retail market

What's new in retail

Data-driven insights into the future of digital and onmi-channel customer experience in Nordic grocery shopping.

The case for change in an age of experience and how retailers win grocery consumer loyalty.

Learn how retailers are using data to drive customer experience, innovation and growth.

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Store of Tomorrow

Reset your stores to fully integrate online and offline to deliver services and experiences that meet evolving consumer expectations.


Bringing AI-powered solutions to transform marketing, merchandising and supply chain for retailers.

Retail Sourcing

Reset retail sourcing to be a strategic asset for retailers, while pivoting the function to digital ways of working.

Retail Supply Chain

Futureproof your local supply chain to strategically meet shifting consumer preferences, including last mile and sustainable delivery.

Retail Workforce

Redefine the future of work to skill and scale a future-ready retail frontline and corporate workforce.

Digital Retail

Transform your customer shopping experience across digital channels and stores, and re-shape P&L to adapt profitably to the changing landscape.

Retail Merchandising

The role 'retail merchant' is being reinvented through automation to provide predictive insights.

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Case studies

The Body Shop adopts cloud-based IT to lay foundation for growth.

H&M Foundation fashions positive change with the Billion Dollar Collection.

Boots grows its online prescription market share with an enhanced patient experience.

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What we think

Retail leaders

Retail news

U.S shoppers to show "Generosity of Spirit" this holiday season, Accenture survey finds

15th Annual Holiday Shopping Survey finds younger generations likely to be the biggest spenders, prioritizing time and money on shared experiences.

Accenture acquires HRC retail advisory

Expanded capabilities help retailers respond to disruption.

Shoppers stop selects Accenture to help advance its digital commerce transformation journey

Shoppers Stop Ltd is collaborating with Accenture to accelerate its digital commerce transformation across multiple retail channels.

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