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What Accenture did

Accenture’s decision model incorporates numerous downstream impacts – retraining needs, inventory costs, knock-on changes to other parts and more – ensuring technicians make more informed decisions and avoid potentially costly and disruptive choices.

Brilliant basics

We’re helping to ensure the timely shipments of spare parts across the supply chain and managing reverse logistics for defective parts.

Lower inventory

We’re providing root cause analysis of lead times and inventory bloating, working with vendors to accelerate processes and optimize inventory.

Cost-effective operations

Our granular analytics for inventory and field services mean cost rises are automatically alerted and can be investigated before they escalate.

Lifecycle management

We’re supporting automatic monitoring of part lifecycles, forecasting changes in demand and predicting the likely point of obsolescence.

Smarter maintenance decisions

Our new decision model helps the company make more informed choices about refurbishing or redesigning parts – decisions with wide-ranging impacts.

Real-time visibility

Our real-time monitoring and analysis of the spare parts supply chain provides 75 different views across business units and regions.

People and culture


Labor and material cost savings through customer service analytics co-innovation workshops.


Corrective maintenance savings by reducing service parts costs.


Inventory reduction by reducing supplier lead times.


Profit and loss (P&L) impact through inventory planning models.


Reverse supply chain inventory reduction.

Value delivered

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