Working with Accenture, the bank developed a flexible roadmap for its lending transformation. To create an intelligent banking operating model, the team used SynOps, a cloud-enabled platform that orchestrates the optimal combination of technology and human ingenuity. The new model introduced new ways of working. It also provided access to data and insights that could improve the speed and quality of decisions.
Importantly, the new operating model included a new cloud-based commercial lending solution that brought together the bank’s core processes on a single platform and made data available in one central place. SynOps identified transactional tasks that could be performed by more than 60 automation bots, eliminating many of the bank’s point solutions and manual-based processes. This freed up the bank’s lending experts to spend more time interacting with customers.