Helping our clients outmaneuver uncertainty
COVID-19 has created unprecedented uncertainty. We continue to work with our clients to meet their challenges. Explore our COVID-19 client case studies.
RECOVER AND REBUILD: For a global automaker’s Argentina subsidiary, managing through the pandemic meant bringing employees together on a common platform for better flexibility and collaboration. Accenture partnered with the company on an enterprise-wide Microsoft Office 365 upgrade through a phased migration. Now employees can access data from anywhere and 85 percent report their way of working has improved.
RESPOND: When the COVID-19 pandemic spread across the world, many governments and organizations sought new ways of working together to best mitigate and overcome the virus outbreak in their countries and regions.
The partnership between the Austrian Red Cross and the Austrian government is an example of a swift collaboration tackling this unprecedented global crisis. Part of the world’s largest humanitarian organization, the Austrian Red Cross plays a key role in the government’s crisis response team.
RESPOND: As India faced a spike in cases of COVID-19, the Indian Government wanted to empower its 1.3 billion people with information to reduce their risk of contracting the virus.
Accenture and Microsoft worked closely with the Digital India Corporation to create MyGov Saathi, an AI-powered virtual agent embedded on the Government’s “self4society” website, that provides useful information on the pandemic. The agent provides answers to common questions and delivers fact sheets, information on Government initiatives, medical advice and lists of myth busters. It manages interactions relevant to the user persona, without the need for human assistance.
By seamlessly partnering with the Government of India, the team delivered a scalable and dynamic solution that was deployed in record time. The virtual agent now handles up to 50,000 users per day, significantly increasing the Government’s ability to provide potentially life-saving information to its citizens.