Becoming a sustainable travel company

Mapping the road ahead: How travel companies can act effectively to achieve a sustainable recovery.

Sustainability is the road to recovery

Many organizations are uncertain how they can align sustainability with recovery. Travel is back, and bookings are on the rise, but regulations and customer expectations have evolved, and “hitting rewind” is not an option.

Explore the factors travel companies need to consider to become responsible companies in Jesko Neuenburg’s blog post.

How can travel companies define their pathways to sustainability?

Our research into Sustainability DNA provides a framework for aviation and hospitality companies. We identify priorities for action and guide companies through the challenges ahead.

How can aviation and hospitality companies get back to growth more than ever? Take a look at our Sustainability DNA model.

Why sustainability matters to travel companies

Customers, investors, employees & regulators expect companies to reduce their impact on the climate. But that’s not the only reason to act – it’s the right thing to do. Travel companies prioritizing responsible practices will reap tangible benefits.


A survey of more than 25,000 people globally found that 59% of respondents said they would switch to a travel provider that promotes sustainability.

Cost savings

Sustainable business operations, including using less resources and smarter supply chains, save money.

Risk mitigation

Regulations are getting stricter and being implemented at a faster pace. Travel companies that implement sustainability practices now minimize risk.

Access to funding

Investors put sustainability at the center of their decisions, so companies without clear sustainability plans risk losing access to capital.

Brand reputation

Positive sustainability actions result in positive brand reputation. Social media can build or destroy a company‘s reputation in minutes.

Workforce retention

Hiring and retaining employees in the travel industry is a challenge. Employees want to work for companies that protect the planet.

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"A responsible travel company is one that has a clear environmental strategy, a social action plan, and a governance structure that embeds sustainability across the core business."

— Jesko Neuenburg, Global Travel and Aviation Sustainability Lead – Accenture

How we can help

Our team has deep industry expertise in hospitality, aviation, cruise and travel services and we have a dedicated center of excellence for sustainability. We can be your sustainability guide and share our best practices and technology tools.

Pathway to net zero

It is a challenge to meet net zero carbon targets. We can help travel companies develop net-zero, sustainable aviation fuel (SAF) and offsetting strategies to achieve this goal.

Sustainable technologies

Technology is a real sustainability vehicle, and we can advise: From green cloud and responsible AI to propulsion or direct-air-capture technologies. Read more.

Responsible, circular value and supply chains

Circular value chains are more sustainable. We show how companies can develop trusted value chains, eliminate waste, and use renewable energy and SAF.

Sustainable measurement and impact

We have the tools, technologies and methodologies to measure the impact of your program and share relevant metrics with your stakeholders.

Leadership development, talent and organization

In the post-pandemic competition for talent, employees prefer sustainable workplaces. Our insights will help you gain the support of all employees.

Sustainable brand, design and customer experience

Both leisure and business travelers demand action to save the planet. We’ll explain how to communicate your sustainability commitments to customers.

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Bringing sustainability to life

We have made sustainability our top responsibility. The technology and human ingenuity to power sustainable travel is not just the future—it’s here: We work with our partners to help travel players take climate actions and address social aspects.

Net Zero Roadmap for Travel & Tourism

Pathway to net zero

Sustainable aviation fuel takes off

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A net zero roadmap for travel & tourism

Proposing a new Target Framework for the Travel & Tourism Sector

Sustainability, transparency and trust

Transparency is essential when it comes to sustainability matters. Trust is at stake - and technology enables tracking and reporting on ESG issues. In our latest episode of the Embark podcast series, we tackle sustainability - from challenges to best practices. Hear from our guest speakers Arielle Quick at Marriott, Virginia Messina at World Travel and Tourism Council, and Jesko Neuenburg at Accenture. They explore the challenges, benefits, progress, and best practices of sustainability programs for travel companies.  Listen in and find out about the role of technology in helping travel companies become more sustainable.

In the media

Travel’s route to net zero

As travel recovers from the pandemic, this is an ideal opportunity to reset the approach to sustainability.

Sustainability: What travel companies should know

Sustainability can no longer be an afterthought for travel companies. Those that make bold moves now have the potential to become industry leaders.

A net zero roadmap for travel and tourism

A pragmatic but ambitious course of action will help the industry battle against the climate crisis.

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