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Fast-track to future-ready insurance operations

March 31, 2021

RESEARCH REPORT

In brief

In an era of uncertainty, a resilient operating model is the key to survival

Elevate every decision with intelligent insurance operations

Operations is on the move

The importance of operational resilience

10%

of insurers report that they have reached a "future-ready" state of operations maturity.

57%

of insurers report that they have reached a "predictive" state of operations maturity.

James R. Reesing

SENIOR MANAGING DIRECTOR – ACCENTURE OPERATIONS, INSURANCE OPERATIONS BUSINESS LEAD


Laurie Broucek

MANAGING DIRECTOR – ACCENTURE OPERATIONS, INSURANCE OPERATIONS OFFERING LEAD

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Navigating the impact on insurance carriers

Insurers lead in the characteristics that determine operational model maturity

Knowledge is power

01. Know the ultimate goal

Make the stakeholder experience your North Star and bring together business and technology to fine tune each digital encounter. Learn more.

02. Know the key steps

Automate at scale to speed up claims handling and use the power of cloud to scale automation and AI while reducing legacy technology debt. Learn more.

03. Know how to leapfrog maturity levels

Insurers should take advantage of ecosystem relationships to spark innovation. Learn more.

The choice to change

Staking claim in intelligent insurance operations

A leading insurance company boosts claims management productivity with transformed insurance processes. Learn more.

Ensuring excellence with agile operations

European insurer taps into analytics, automation and expert talent to boost customer satisfaction. Learn more.

Outpacing competition

A European insurance network centralized claims handling—cutting costs up to 30%. Learn more.

Get the essentials

The big read

15 minute read

Future-ready insurance

Accenture surveyed 100 insurance companies worldwide to understand how they view their journey to operations maturity.

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