Rapid shift to digital banking during COVID-19 accelerating erosion in consumer trust, Accenture report finds
The survey of 47,000+ consumers found a lack of human connection could make banking more commoditized and price-driven, hampering customer trust.
COVID-19 Increases Urgency for Banks to Transform Payment Systems as Digital Payments Soar, Finds Research From Accenture
Accenture predicts US$7 trillion in consumer spending will shift from cash to cards and digital payments by 2023
U.S. banks face up to US$320 billion in credit write-offs in 2020 due to COVID-19, Accenture report finds
U.S. banks will set aside billions to help small businesses and consumers weather the financial impact of the global pandemic.