Order to Cash Operations Senior Analyst
Designation: Order to Cash Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? · Excellent communication skills · Customer experience skills – Urgencies, Interaction, resolving disputes and queries · Handing calls from Customer · Order management experience · End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT · Handling all the exceptions during the entire order fulfilment cycle · Excellent Supply chain knowledge · Email Management Excellent knowledge on SAP – t-codes, reports
What are we looking for? · Excellent communication skills · Customer experience skills – Urgencies, Interaction, resolving disputes and queries · Handing calls from Customer · Order management experience · End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT · Handling all the exceptions during the entire order fulfilment cycle · Excellent Supply chain knowledge · Email Management Excellent knowledge on SAP – t-codes, reports · Excellent communication skills · Customer experience skills – Urgencies, Interaction, resolving disputes and queries · Handing calls from Customer · Order management experience · End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT · Handling all the exceptions during the entire order fulfilment cycle · Excellent Supply chain knowledge · Email Management Excellent knowledge on SAP – t-codes, reports
Roles and Responsibilities: •· Excellent communication skills · Customer experience skills – Urgencies, Interaction, resolving disputes and queries · Handing calls from Customer · Order management experience · End to end order management from creating order to delivery and order fulfilment - SLA/KPIs, TAT · Handling all the exceptions during the entire order fulfilment cycle · Excellent Supply chain knowledge · Email Management Excellent knowledge on SAP – t-codes, reports
Gurugram
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