Supply Chain Operations Senior Manager

Skill required: Fulfill - Order Management
Designation: Supply Chain Operations Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Sales - Order Management Senior Manager is responsible for overseeing the end-to-end order management process within the sales function. This role ensures the seamless execution of order processing, fulfillment, and customer satisfaction while collaborating closely with sales, supply chain, and finance teams. The Senior Manager leads a team of order management professionals, implements process improvements, and ensures compliance with company policies and industry standards. Key Roles and Responsibilities • Leadership & Team Management: Lead, mentor, and develop the order management team to achieve departmental goals and maintain high performance standards. • Order Processing Oversight: Oversee the complete order lifecycle, including order entry, validation, fulfillment, invoicing, and post-sales support. • Process Optimization: Identify, develop, and implement process improvements to increase efficiency, reduce errors, and enhance the customer experience. • Stakeholder Collaboration: Work closely with sales, supply chain, logistics, finance, and IT teams to ensure seamless order flow and resolve any issues promptly. • Customer Satisfaction: Ensure prompt and accurate order fulfillment to meet or exceed customer expectations and service-level agreements (SLAs). • Compliance & Documentation: Ensure all order management activities comply with internal policies, contractual obligations, and regulatory requirements. • Reporting & Analysis: Develop and deliver regular reports on order status, team performance, and key metrics to senior leadership. • System & Data Management: Oversee the use and optimization of order management systems (OMS) and related technologies; ensure data accuracy and integrity. • Issue Resolution: Act as the escalation point for complex order issues and customer complaints, driving timely and effective resolutions. • Training & Development: Design and deliver training programs for the order management team to keep them updated on best practices and system changes.
What are we looking for? Qualifications and Experience • Education: Bachelor’s degree in Business Administration, Supply Chain Management, Sales, or a related field. A Master’s degree or MBA is preferred. • Experience: Minimum 8-10 years of experience in order management, sales operations, or supply chain, with at least 3-5 years in a managerial or leadership role. • Technical Skills: Proficient in ERP and Order Management Systems (e.g., SAP, Oracle, Salesforce), and advanced knowledge of MS Office Suite (Excel, PowerPoint, Word). • Leadership Abilities: Proven experience in leading and developing teams, managing performance, and driving operational excellence. Preferred Certifications • Certified Supply Chain Professional (CSCP) or similar supply chain/order management certifications • Project Management Professional (PMP) • Lean Six Sigma certification • Analytical Skills: Strong analytical and problem-solving abilities with a data-driven approach to decision-making. • Communication: Excellent written and verbal communication skills, with the ability to interact effectively with stakeholders at all levels. • Customer Focus: Demonstrated commitment to delivering exceptional customer service and resolving issues efficiently. • Project Management: Experience in managing cross-functional projects and process improvement initiatives. • Attention to Detail: High level of accuracy and attention to detail in order processing and documentation. • Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area(s) of responsibility • The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives • Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility • Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters • Should have latitude in decision-making and determination of objectives and approaches to critical assignments • Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility • Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts