IT Technical Support
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
We are seeking a highly qualified professional to join our team as an IT Technical Support. In this role, you will provide Level 1 and Level 2 technical support to end users, ensuring the effective operation of IT infrastructure, workplace technology, and collaboration tools. We are looking for a customer-focused professional with strong troubleshooting skills and hands-on experience supporting hardware, software, networking, and end-user services in a corporate environment.
Qualifications
- Up to 3 years of experience in IT Support, Service Desk, or End User Support roles
- Experience providing Level 1 and Level 2 technical support
- Knowledge of PC hardware and software troubleshooting
- Experience supporting Microsoft Windows 11 and Microsoft 365 environments
- Understanding of LAN, WAN, internet connectivity, and network troubleshooting
- Intermediate user proficiency in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong customer service orientation and problem-solving mindset
- Fluency in Portuguese and English B1
Responsibilities
- Provide day-to-day IT support and resolve service requests and incidents related to IT assets and workplace technologies
- Deliver Level 1 and Level 2 technical support for end users, both onsite and remotely
- Support workstation hardware, including laptops, zero clients, and other end-user devices
- Troubleshoot and resolve issues related to Windows 11, Microsoft 365, and standard corporate applications
- Provide support for local network connectivity, internet access, IP telephony, and client connectivity issues
- Maintain and support printing services and audiovisual equipment, including videoconferencing solutions
- Document, implement, and follow standard operating procedures
- Escalate complex issues to specialized support teams when required
- Collaborate with local and global IT teams to ensure service quality and operational excellence
- Communicate effectively with users at all organizational levels while maintaining a high level of customer satisfaction
Location: Lisbon
Working Model: On-site
Seniority Level: Junior to Mid-Level
Lisbon
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