Credit operations built for the digital economy

Digital technologies—analytics, intelligent automation, mobility, APIs, fintech, cloud and more—should be sweet sounds to retail and commercial credit institutions. Why? Applying such innovations enables traditional lenders to deliver hyper-relevant lending experiences: optimized data-driven insights, “phygital” interactions, online originations, real-time visibility into loan tracking, fast processing and no paper.

We help lenders do just that. Draw on advanced data analytics, workforce approaches, processing power and new technology to make the shift to smart, lean and secure digital credit operations. It creates the best blend of channels within streamlined, automated processes across the full credit value chain. Those bold enough to make the move benefit from well-informed lending decisions, speedier time to close, highly productive staff, distinct employee and customer experiences and growth. We can help you rebuild your credit operations to thrive in the digital economy—and beyond.

What distinguishes our credit capabilities?

Deep experience

Decades working with more than 100 major lenders globally.

One stop for change

End-to-end services for credit operations transformation—from sales through servicing and default management.

Business process services

Lowering operating costs through our back-office processing support.


Deploying and maintaining the technology critical to modern credit operations.

Mature onshore/offshore model

Driving higher quality, lower costs, greater process efficiencies and faster reaction to market and regulatory changes.

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Our technology alliances

We extend our credit services through strong alliances with leading software providers, helping lenders best execute their business strategies and stay market-relevant.

What we think

COVID-19 and the looming credit crisis

As banks face a crisis ignited by COVID-19, they need to address four areas to help customers.


Keys to lending and leasing platform modernization

Four keys help lenders and lessors modernize platform capabilities to be nimble, responsive and profitable.


COVID-19 and government intervention will have far-reaching implications for loan servicers.

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Case studies

We helped our client become a market leader with a mobile, real-time auto loans app to enhance the car-buying experience.

European firm digitizes credit offering

Our client became one of the first in Europe to implement a converged CRO-CFO structure and digitalize its credit offering.

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Our leaders

Connect with us

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Accenture Credit Services helps commercial and retail lenders rebuild their credit operations to thrive in the digital economy—and beyond. Learn more.

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