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Customer Success Management Senior Analyst

Warsaw Job No. r00207201 Full-time - Hybrid

Job Description

About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

  

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models. 

  

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

What will you do?

  • Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
  • Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
  • Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed
  • Act as the dedicated subject matter expert; demonstrate knowledge of product portfolio for client utilization
  • Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts

Qualifications

Basic Qualifications/Skills Needed: 

  • Minimum 4 years of technology sales, customer success, and/or account management experience
  • 1 year of experience presenting to executive
  • Has obtained the following certification: AZ104 Azure Administrator
  • Languages Required: English - minimum level C1

Preferred Qualifications:

  • 2 years of experience with Microsoft cloud solutions
  • Has obtained the following certification: AZ305
  • Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts
  • Customer success experience with emphasis on technical pre and post sales architecture consulting
  • Strong problem-solving and troubleshooting abilities
  • Familiarity with CRM systems and issue tracking tools
  • Customer-focused mindset with a commitment to providing exceptional service
  • Ability to collaborate effectively with cross-functional teams and stakeholders
  • Proven ability to meet or exceed defined performance metrics
  • Bachelor's degree in a related field or equivalent technical experience
  • Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner

What can we offer: 

  • Hybrid work module

  • Using foreign language and new technology solutions daily, cooperating with various global Clients

  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings

  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life

  • Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives

  • Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees

When applying please enclose the below statement: 

“I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.” 

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