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Junior Customer Service Representative with French (Warsaw/hybrid)

Warsaw Job No. r00205966 Full-time - Hybrid

Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

Accenture Operations smartly connects the capabilities required to outperform in a digital world, transforming the operations of the digital business by providing technology-enabled, secure and flexible business operations “As-a-Service,” to help our clients accelerate innovation, revenue growth and cost reduction. We bring together our infrastructure, security, cloud, applications and business process operations capabilities, infused with intelligent technology and augmented by talented people who have deep industry, functional, technical and scientific expertise. This uniquely enables us to automate business processes to drive greater efficiencies and productivity, unlock actionable insights and deliver everything as-a-service–securely, and at scale.

What will You do?

  • Engage in customer service activities, mainly via email

  • Address customer inquiries and concerns promptly and professionally

  • Investigate and resolve customer queries efficiently, ensuring a high level of customer satisfaction

  • Utilize company resources, internal systems, and customer purchase orders to provide accurate and timely resolutions

  • Provide customers with relevant information to prevent future inquiries and enhance their overall experience

  • Maintain organized and up-to-date customer records by regularly updating account information

  • Collaborate with the team to share insights and best practices for enhancing customer satisfaction

Qualifications

What do we expect?

  • English and French min. at B2 level

  • Openness to work in 50/50 hybrid mode in Warsaw office

  • Strong communication skills (written and oral)

  • Analytical and problem solving skills

  • Strong customer focus (experience in Customer Service, Sales, Customer Retention would be an asset)

  • Microsoft Office package knowledge

  • Functional knowledge of using CRM solution is nice to have

What can we offer?

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.

  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.

  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  

  • Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including  people with lived experience of having refugee status, seeking asylum or supporting refugees.

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 

  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)

When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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