What will you do?
As an AVEVA MES Level 3 Support Technician, with over a decade of experience, you will be a pivotal part of our team, ensuring the optimal performance and reliability of AVEVA MES systems for our esteemed clients. Your key responsibilities will include:
- Advanced Technical Support: Deliver top-tier Level 3 support for AVEVA MES, adeptly handling complex issues to maintain and enhance system stability and performance.
- Requirements Analysis: Perform detailed analysis of MES requirements, effectively identifying and resolving gaps, and refining process designs to align with sophisticated business needs.
- Project Support: Lend your seasoned expertise to MES implementation projects, ensuring robust integration and alignment with intricate business objectives.
- Functional Expertise: Utilize your extensive knowledge in MES functionalities (such as Process Execution Management, Product/Part Tracking and Genealogy, Resource Management, etc.) to drive continuous system improvement and operational excellence.
- Technical Collaboration: Collaborate effectively with the development team and international experts, ensuring comprehensive and efficient resolution of complex technical challenges.
- Continuous Improvement: Proactively recommend and implement enhancements to AVEVA MES configurations and processes, boosting system performance and user satisfaction.
What do we expect from you? We are in search of a highly skilled professional with:
- Extensive Experience: A minimum of 10 years of hands-on experience with AVEVA MES in a manufacturing or industrial setting, demonstrating a profound understanding of MES systems and their integration with other enterprise systems like ERP.
- Problem-Solving Prowess: Exceptional analytical and troubleshooting abilities, capable of resolving intricate technical issues and ensuring uninterrupted operation of MES systems.
- Communication and Teamwork: Outstanding written, verbal, and teamwork capabilities, with a proven track record of effective collaboration with various stakeholders and international teams.
- Technical Acumen: In-depth proficiency in MES functionalities and a comprehensive understanding of manufacturing processes and requirements. Knowledge of additional MES platforms or experience in sectors like Hi-Tech, Auto, A&D, CPG is highly regarded.
Adaptability and Change Management: The capacity to thrive in a dynamic, fast-paced environment, managing change adeptly and driving continuous improvement.