Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
What will you do?
As Order to Cash Associate you'll be responsible for:
Analyzing and solving medium-complexity or non-standard problems
Performing immediate outbound and inbound calls and e-mails to customers related to collections/order management process
Proactively escalating problem accounts to the appropriate function to accelerate the collection of overdue accounts. Contact with customers with aged accounts based on generated collection strategy worklist
Manage commercial disputes (claims) related to O2B process – contact with customers
Monitoring execution of dunning activities by company policy and timeline
Receiving and driving timely resolution or closure of standard collection-related Customer queries, complaints, and feedback through multiple source points email, phone, etc. by liaising with appropriate internal company functions e.g. O2B for invoicing issues
Reviewing and facilitating customer account monitoring through the conduct of customer reconciliation and coordination with AR Management for value adjustments and small write-offs in adherence with company policy.
Contributing within O2C organization.
Performing processing B2C and O2B controls as prescribed in the desktop procedures.
Updating Country Specific documentation.