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Customer Success Manager with Czech/Slovak

multiple locations +view all Job No. 12147426 Full-time - Hybrid

Job Description

About Accenture 
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

  

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models. 

  

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.

As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our clients by effectively managing accounts and engaging in high-level and deep conversations regarding M365 Copilot. This role requires a strong executive presence, exceptional emotional intelligence, a passion for learning technology, and the ability to communicate complex concepts to clients in a clear and concise manner. The ideal candidate will possess outstanding selling and conversational skills, along with a high comfort level in navigating ambiguity.

What will you do?

  • Account Management: Proactively manage a portfolio of client accounts, ensuring their ongoing success and satisfaction with our M365 Copilot services.

  • User Advocacy: Serve as a champion for users' needs, advocating for their requirements and feedback within the organization

  • Client Engagement: Initiate and conduct outbound calls to customers, engaging them in conversations about their current AI roadmap. Discuss the benefits of M365 Copilot, applications, adoptions, and provide demonstrations as needed to showcase the value of our solutions

  • Executive Presence: Demonstrate a strong executive presence when interacting with clients, conveying confidence and credibility in all communications.

  • Emotional Intelligence: Understand and empathize with clients' needs and concerns, effectively addressing them to ensure a positive customer experience

  • Technology Proficiency: Continuously learn and stay updated on M365 Copilot and related technologies, translating technical knowledge into client-friendly language

  • Selling Skills: Identify upsell and cross-sell opportunities within client accounts, effectively articulating the value proposition of additional services

  • Conversational Skills: Engage clients in meaningful conversations that uncover their challenges, goals, and priorities, aligning our solutions with their needs

  • Comfort with Ambiguity: Thrive in a dynamic and fast-paced environment, where priorities and tasks may shift frequently, adapting quickly to changing circumstances

Basic Qualifications/Skills Needed: 

  • Minimum of 2 years of experience in account management, customer success, or sales roles within the technology industry

  • Proven experience in selling Microsoft products or other cloud solutions.

  • Strong executive presence and ability to engage with C-level executives and decision-makers

  • Exceptional emotional intelligence and ability to build rapport and trust with clients

  • Passion for learning technology and ability to communicate technical concepts to non-technical audiences

  • Cloud certification such as AZ-900, MS-900, and/or AI-900 is highly desirable

  • Excellent selling and conversational skills, with a track record of achieving sales targets.

  • Comfortable operating in ambiguous situations, with the ability to navigate uncertainty and complexity effectively

  • Languages Required: Czech/Slovak - minimum level C1

Qualifications

Preferred Qualifications:

  • 2 years of experience with Microsoft cloud solutions

  • Has obtained the following certification: AZ305

  • Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts

  • Customer success experience with emphasis on technical pre and post sales architecture consulting

  • Strong problem-solving and troubleshooting abilities

  • Familiarity with CRM systems and issue tracking tools

  • Customer-focused mindset with a commitment to providing exceptional service

  • Ability to collaborate effectively with cross-functional teams and stakeholders

  • Proven ability to meet or exceed defined performance metrics

  • Bachelor's degree in a related field or equivalent technical experience

  • Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner

What can we offer: 

  • Hybrid work module

  • Opportunity to work with cutting-edge technology solutions in the dynamic field of Microsoft 365

  • Competitive compensation package with performance-based incentives

  • Flexible remote work environment, allowing for a healthy work-life balance

  • Collaborative and supportive team culture focused on innovation and excellence

  • Ongoing opportunities for professional development and career growth

  • Using foreign language and new technology solutions daily, cooperating with various global Clients

  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings

  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life

  • Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives

  • Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees

When applying please enclose the below statement: 

“I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.” 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the

Locations

Krakow, Warsaw, Wroclaw

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