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Customer Service Representative with Spanish and English

Warsaw Job No. 11982463 Full-time

Job Description

Accenture  is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

Responsibilities:

  • Answer customer inquiries and provide information about products and services

  • Provide professional customer service in Spanish and English

  • Manage returns from the Customers

  • Resolve customer issues and complaints in a timely and effective manner

  • Coordinate resolution of shipping incidents

  • Actively look for potential process improvements

  • Ensure customer satisfaction by providing exceptional service

  • Collaborate with team members to improve customer service processes

  • Maintain accurate records of customer interactions and transactions

Qualifications

What we expect from you: 

  • Very Good English and Spanish

  • MS Excel at intermediate level would be an asset

  • Experience with SAP would be an asset

  • Very good analytical and problem solving skills

  • High attention to detail

  • Excellent communication and interpersonal skills

What we can offer:

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.

  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.

  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  

  • Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including  people with lived experience of having refugee status, seeking asylum or supporting refugees.

  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 

  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)

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