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Technical/Helpdesk

Job Location: Manila

Job Number: J947

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- Job description

• Solve technical issues for customers by troubleshooting and investigating problems, prioritizing and escalating issues, managing and optimizing workflow and proactively identifying support needs
• Adept at working with technology-related products, support operations, and/or in a consulting role
• Able to work on multiple initiatives at the same time with excellent project management skills
• Proven track record of driving results
• Attention to detail with the ability to effectively multitask and work independently
• Improve efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
• Drive programs focused on improving user experience
• Collaborate with other cross-functional teams
• At least 1-year technical/customer support experience in a call center environment is required • Graduate of any 4-year course is preferred. Non-graduates are also accepted, but must have previous related experience in a technical support role • Able to communicate fluently in conversational English


Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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