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Testing Activation and Escalation Level 1

Job Location: Manila

Job Number: J916

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- Job description

Support the service delivery or product team(s) in managing resources, projects and budgets to meet the goals of the business and clients. When required, develop and execute demand management processes, provide training and education on standard project management requirements and methods, facilitate project governance and reporting, and create models to improve business decisions.
• Minimum of 3 years customer service experience in a call center environment • B1T Berlitz • Excellent written and verbal communication skills. Ability to communicate technical solution to coworkers and customers. • Ability to demonstrate customer empathy, good customer diplomacy skills and problem ownership. • Experience working with technology-related products, support operations, and/or consulting. • SME will have a solid understanding and experience with DNS, domain management, web hosting, and network administration. • Experience includes supporting and maintaining servers or other computer systems, and planning for and responding to service outages and other problems. • Other preferred experience may include scripting or light programming, supervising or training computer operators, and being the consultant for computer problems beyond the knowledge of technical support staff.


Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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