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General Accounting (NonCPA)

Job Location: Manila

Job Number: J1829


- Job description

General Accounting Associate ensures service delivery within agreed speed and quality using Operational Excellence Model. He/She is expected to initiate and drive process improvements to manage risks and lower costs.

Roles and Responsibility:

1. 1. Oversee Processing Team to ensure service level agreement and contractual obligations are met.

2. Effectively plan capacity to manage workload, resources across locations, shifts, of varying skills, seats and technology.

3. Conduct quality checks and coaching to ensure process adherence among Processing Agents.

4. Conduct training for new joiners, agent development, process improvements and new scope.

5. Manage escalations, conduct root cause analysis and take corrective actions and preventive actions.

6. Coach Processing Agents to ensure quality and timely completion of transactions and/or reports such as but not limited to P.O creation, billing validation, accrual, payment processing and salary deduction. Train, establish and instill Operational Excellence work style and mindset among team members.

7. Ensures timely and accurate submission of reports such as but not limited to Service Performance Review, Monthly Scorecard and Data Analytics, etc. Provide insightful and actionable analytics such as but not limited to correlation, volume trends, customer behavior, spent and risks.

8. Drive process improvement by providing insightful analytics, by conducting research to assist with design and implementation, by partnering with various stakeholders in conducting impact analysis and getting buy-ins and by ensuring process changes are implemented as planned.

9. Effectively work with various stakeholders such as but not limited to Service Vendors, Workplace Operations and Finance.
• Graduate of any 4-year course preferably Financial Management, Banking and Finance, Business related courses • 1-2 years relevant work experience • Knowledge in billing, general accounting, accounts receivables and account payables • Excellent English Communication Skills • Working knowledge and proficiency in basic computer and MS word applications

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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