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Project Management

Job Location: Manila

Job Number: J1543

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- Job description

The GS-BIS Operations Review Senior Specialist oversees operations review and service management for all GS functions. He/She ensures client service and operating level agreements, and KPIs are met and maintained, documented policies and procedures are followed, metrics accomplishments are reported, and service performance reviews and stakeholder satisfaction discussions are conducted.

* Leads the operations review and service management initiatives and projects for all GS function/s ensuring client service and operating level agreements, and KPIs are met and maintained, documented policies and procedures are followed, metrics accomplishments are reported, and service performance reviews and stakeholder satisfaction discussions are * Act as the subject matter expert of the organization on operations review and service management related matters, and represent the organization in all operations review and service management related meetings, initiatives and projects.
* All other tasks associated to all processes enumerated below or as the GS-BIS leadership may assign.
* Undergraduate degree preferably business / commerce, engineering, or information and technology management. * Minimum of 6 years of experience in operations review, service management, operaional or delivery excelence, or quality assurance role in an IT, outsourcing, or shared services industry.


Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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