JOB DESCRIPTIONS

• Maintain high work standards reviewing and processing complex financial documents.
• Process all periodic requests while maintaining quality review and productivity standards.
• Use positive customer relations skills to communicate accurately, in a detailed and professional manner.
• Must be able to learn, understand and interpret periodic options offered in order to correctly process or NIGO requests to ensure compliance with products, plan, group and IRS regulations.
• Work in a team environment, develop working relationships inside and outside the organization, share information and ideas with team members/management, and strive to achieve continuous improvement and increase efficiency.
• Handle special projects as assigned. Evaluate and resolve escalated and high priority situations using research skills and alternative approaches.