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ATCP - PHL Bilingual Japanese IT Infrastructure Engineering

multiple locations +view all Job No. r00146780

Job Description

Microsoft Windows Server Administration

  • Access management on Cloud Portal
  • Good knowledge of the different Cloud platforms
  • Ability to utilize effective techniques to determine root causes of problems, use tools and techniques for anticipating, recognizing, and resolving operational problems, and identify and mitigate risk.
  • Ability to communicate in a clear and concise manner, give consideration to views and concerns of others, achieve objectives through teamwork, and deliver on commitments.
  • Support the client server infrastructure and will have constant communication with onshore and client in Japanese language.

Microsoft Azure Administration

  • Provide Infra and Apps support.
  • Ensuring Day to Day operational tasks are performed.
  • Ensures smooth coordination between teams and stakeholders.

Microsoft Active Directory

  • Operating formulaic and unformulaic tasks like irregular requests, user inquiries, issue resolutions, and incidents resolutions without onshore support
  • Understands what is asked and can plan the measures to complete the tasks, and can proceed and complete the tasks as planned
  • Able to list up all the steps required to solve and execute as planned when facing unknown or unfamiliar issues
  • Implement interim resolution and permanent resolution with communicating with onshore team and clients when incidents and operation mistakes occur
  • Analyze root cause and propose the prevention reoccurrence plan that clients can accept

Infrastructure Monitoring

  • System monitoring/operator---works primary response to alerts fired from the system and job failures
  • Simple work request standardized data patch work, data extraction work
  • Execution and confirmation of standardized and procedural system change work, system operation confirmation, system account inventory, standardized system log confirmation
  • including the work of creating and reviewing procedures by ourselves based on existing procedures
  • Conduct infrastructure monitoring using the client monitoring tools
  • Conduct batch job monitoring using the client job monitoring tools and conduct basic server support
  • Support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service level agreements
  • 24/7 infrastructure system alert monitoring, handling, and reporting via call and email
  • Execution of emergency and scheduled job operations
  • Work request processing
  • Incident ticketing management - create incident from event monitoring tool and fulfill service requests
  • Contributing to continuous quality improvements
  • Must work well with others including clients
  • Able to work with a sense of urgency in an aggressive, multi-tasking environment

Application Security Assessment

  • Minimum of 5-year experience in Auditing principles and practices sample qualifications: CISA, ISO 27001 Lead Auditor
  • Minimum of 5-year experience in Application security/audit roles in Application development and maintenance service industry
  • Sample Qualifications: EC-Councils CASE Certified Application Security Engineer, Certified Ethical Hacker (CEH), Agile Methodology Certified Scrum Master, DevOps Certification, CMMI for Development
  • Experience in secure SDLC models, secure coding standards, OWASP Top 10, threat modeling, Static Application Security Testing (SAST), Dynamic Application Security Testing (DAST), single sign on, Encryption
  • Knowledge of Cloud services and security in cloud sample qualifications: Microsoft Azure/AWS/Google certifications
  • Minimum of 5-year experience in Operational compliance requirements
  • Contract Management / Service Reporting including Service Level Agreements and Operational Level Agreements
  • Risk management or assessment sample qualification: CRISC

Collaboration Infrastructure Implementation

  • Run, manage, and maintain all the necessary processes build to support such tool within the organization
  • Develop and maintain a comprehensive mass collaboration strategy to increase adoption and engagement
  • Experience in Microsoft O365 Applications such as Yammer Admin, MS Teams, SharePoint site administration, Excel and Power BI
  • Exposure to service management processes that include incident, change, and problem management

Telephony Deploy and Release/ Deployments

  • Execute the deployment of equipment in adherence to projects lifecycle management plans
  • Plan and deploy new solutions that have been developed and tested
  • Use projects Change Management processes
  • Provide engineering SME expertise resources to support deployments globally
  • Procure and receive equipment and circuits necessary for deployments
  • Decommission and disposal of End-of-Life equipment and circuits no longer needed
  • Create and execute Behavioral Change Management BCM plans for all deployments, including but not limited to communication plans and training
  • Fulfill equipment requests from internal project customer
  • Create/update on Azure Feature/Stories
  • Attend to Deploy and Release calls/meetings
  • Reports to Agile Scrum Master

Service Management Governance

  • Own the client aspects of service management for one or more outsourcing contracts.
  • Lead the day-to-day management of contract operations and performance.
  • Invest daily in overall growth of the outsourcing contract and its financial performance
  • Participates in developing plans and programs for Offshore to ensure that goals and responsibilities of the team are properly defined and clearly established
  • Collaborates with the Tower leads to identify areas for teams’ performance improvement, identifies improvement plans, and implements improvement plans
  • Collaborates with the Onshore Service Management in identifying performance measures and standards
  • Participate/Facilitate Daily and Weekly Meetings with Onshore and Client


  • Bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
  • Preferably with Japanese Native or JLPT N1/N2 competency level
  • Effective written and oral English communication skills
  • Good Analytical Thinking Skills
  • Must have Skills (ANY): Microsoft Windows Server Administration, Microsoft Azure Administration, Infrastructure Monitoring, Linux, Microsoft Active Directory, Server Operating Systems x86, Technology basic operation level, Basic Skill for Windows and Office, Hardware Asset Management (HAM), Asset Management, Application Security Assessment, Collaboration Infrastructure Implementation, Software Engineering, Platform Partner Ecosystem Enablement, Network Security Operations, Network Security Implementation, Palo Alto Networks Firewall Operations, CentOS, RSA Net witness, Enterprise IP Telephony, Service Management Governance, Infrastructure Service Incident Management, UNIX Shell Scripting
  • Good to Have Skills (ANY): AWS/Azure or Google Cloud certification, Microsoft Power Virtual Agents, Microsoft Power AutoCisco Call Manager, Cisco Contact Center, Cisco Voice, Cisco IPT, ITIL Strategy and Assessment, Infrastructure Service Management, Service Delivery, Microsoft Excel, ServiceNowmate Desktop, Microsoft Office Suite, Governance Risk and Compliance (GRC) Platforms, Microsoft Office 365, Microsoft PowerApps, Microsoft Teams Infrastructure, Microsoft SharePoint, OneDrive, Yammer, Atlassian,


Cebu, Mandaluyong City, Muntinlupa, Quezon, Taguig

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