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CF_GEA: Global Executive Support Analyst

Mandaluyong Job No. r00140896

Job Description

  • Manage 24/7 emergency inquiries via call from Accenture Senior Managers, Directors and other executives relating to travel and mobility concerns
  • Provide White glove’/Premium support to senior level executives with immediate to 1 hour turn around
  • Provide a high level of quality service in all customer interactions, handling a variety of inquiries related to international travel and mobility
  • Develop a strong knowledge of Accenture mobility policies, researching policy details as needed in order to provide key data insights for applying policies
  • Capture and document details of senior leadership concerns via the appropriate Accenture software/tools (PMG; ServiceNow)
  • Build relationships with cross-functional groups to provide quality service to traveling executives (mobility; corporate travel; meeting and events) in order to action immediately
  • Identify and proactively raise potential service issues to appropriate internal function group; suggest necessary process improvements to enhance and improve operational workflow and performance.
  • Develop and maintain data tracking for all service request
  • Listen and respond to executive needs; identify and resolve conflicts with sensitivity and tact.
  • Contribute to growth and development of other team members through knowledge sharing and collaborative work efforts.
  • Support and sustain a positive work environment that promotes team performance through personal contribution.
  • Continuously learn and improve service skills; be receptive and responsive to performance feedback; remain current on operational processes, methods and procedures; educate the customer when appropriate.
  • Performs administrative, organizational, transactional tasks for Accenture Leadership or Executive assistants, such as travel research and reservations, meetings and call organization, and similar.


Must Have:

College Degree (Relevant 4-year course) 

Open to Undergraduate with strong work experience

  • 1-3 years of customer service experience supporting senior level C-Suite executives
  • Fluency in speaking and written English language / Excellent Customer Service skills
  • Ability to manage issues and escalations for senior level executives
  • Excellent time management skills, ability to work across multiple time zones and functional areas
  • Deep experience working with Microsoft tools, including Excel, Word, and PowerPoint

Good to Have:

  • Strong written, verbal, and interpersonal communication skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and use own initiative
  • Ability to simultaneously manage multiple complex activities
  • Excellent executive presence and presentation skills
  • Experience managing international travel/mobility for senior level executives

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