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Capability Development

Job Location: Manila

Job Number: 989

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- Job description

HR BPO Manager

• Is accountable for the results of the deals activities to both Accenture and Clients.
• Accountable for ongoing management of effective client service relationship within the deals
• Develops new approaches and processes.
• Interfaces with other team leads, management and client staff and ensures good working relationships.
• Ensures the service line operations are efficient and effective and that SLA’s are met.
• Generate revenue opportunities and maximize margin
• Ensure the first class delivery of service to clients.
a) Graduate of any business related course b) Preferably with Managerial experience in a BPO or BPO-like setting c) Atleast 5 years extensive project management experience d) with experience in Project/Program Management, Planning, Metrics Reporting, Continuous Improvements; Requirements Analysis; Training Design and Delivery, Effective Facilitation Skills or experience required

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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