Job Description

Overall Purpose:

The individual’s primary discipline as defined in the roles for Learning (Business Interlock, Instructional Design and Client Delivery Services)


• Strategic Learning Initiative Planning & Implementation

• Confirm current state of business outcomes using the Capability Development Maturity model

• Define strategic learning and performance priorities that drive business value and innovation to enhance the client’s business, in at least one of three key areas

• Optimize learning operating costs (e.g. training hours delivered, development cycle times, training costs & days delivered)

• Improve workforce performance (e.g. speed to competency, average training hours completed/ in compliance, attrition % improvement)

• Improve business results (e.g. alignment to business through learning channels, improved ROI to learning events, customer satisfaction)

• Identify required analytics to complete the project (e.g. audience data, current demand for course, current/ average costs for delivery, curriculum output hours)

• Clearly define and document the project plan including milestones, deliverable and outcomes

• Gain client stakeholder agreement for the program

• Implement program and measure outcomes

Communicate results to stakeholders and gain approval for submission of credential


Qualifications: • Must have at least 12 years of overall experience in a BPO sales training capacity and at least 5 years of experience in leadership • Proven experience in Curriculum Planning • Proven experience in Innovative Learning Solutions • Proven experience in Learning Content Analysis and Design • Proven experience in Learning Content Development • Proven experience in Training Evaluation Strategy Proven experience in Training Needs Analysis

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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