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Job Description

-Perform customer request/problem identification and follow defined incident notification and escalation procedures

-Perform core business process transactions involving data entry/data capture according to defined methods, procedures, and standard delivery solutions

-Monitor, measure, assess and correct one’s own process performance when executing transactions

-Apply understanding of assigned business process to identify gaps and propose continuous improvement measures

-Maintain high customer satisfaction ratings by processing transactions accurately


•Graduate of any Bachelor's degree

•No experience required

•Willing to work on holidays, weekends, shifting schedules and extended working hours

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