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Workforce Management

Job Location: Cebu

Job Number: 943


- Job description

· Manages service level across all deals

· Performs real-time support to Operations and advanced coordination of all on-line and off-line activities

· Communicates proactively to management operations and teams regarding intraday performance and challenges

· Analyzes the impact of actual volumes, AHT, shrinkage, on the budget staffing requirements

· Reports staffing needs and performance issues impacting performance level on a timely manner

· Recommends possible solutions to performance issues
Graduate of any Bachelor’s degree · Can work independently, multi-task and meet deadlines · Basic analytical and math skills · Proficiency in Microsoft Excel · Must be able to work with all levels of the organization in capturing, managing and communicating metrics · Workforce management experience is an advantage · Excellent communications skills

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at

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